This is the Returns and Refunds policy on all items including Live Plants, please see below.
It is our upmost desire for you to have a successful garden. We grow all of our live plants here in house from seed or cuttings, using 100% organic growing methods. We pack all of our plants for shipping, with the same care that we put into growing them.
However, there are many things in the shipping process, that can be very hard on the plants. If your plants show up in less than perfect condition, we ask that you plant them out in your garden immediately.
To be eligible for a refund or replacement you must do these 3 things.
Step 1: You must email us pictures of the damaged plants the same day they were delivered.
Step 2: You must take a few pictures of where you plant them and email the pictures to us within 48 hours of being delivered. We may contact you if they are planted incorrectly.
Step 3: After a week of tender care, if they have not recovered, you must take more pictures and email them to us so we can determine the appropriate course of action. If it looks like the plants will not recover, we will refund the cost of the plants that were in the original photos only.
Our email address is firstname.lastname@example.org
Please understand that your shipping cost will not be refunded. Please note, if you would like us to send out replacement plants instead of a refund, you must cover the additional shipping costs.
Please, please, please understand that emailing us a week or 2 after receiving your order, telling us that your plants died will not get you a refund. In this field there are just far too many factors and opportunities for even a very knowledgeable person to kill their plants – believe me I do it all the time.
Products Other Than Live Plants
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
7409 N Highland Ave,
Tampa FL 33604, United States.
To return your product, you should mail your product to: Whitwam Organics, 7409 N Highland Ave, Tampa FL 33604, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Check out our Shipping Policy for more information.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.